Routine Maintenance and Repairs
For Routine Maintenance and repairs please fill out our online maintenance request form or feel free to call Sawyer Management Company at 617-254-3100. We will respond to maintenance requests as soon as possible. If you do not receive a response within 2 business days, please contact Sawyer Management Company at 617-254-3100.
Emergency Maintenance and Repairs
For all emergencies please always call Sawyer Management Company at 617-254-3100. Emergencies are defined as no heat, no water, no hot water, no power, fire, plumbing problems (such as inoperable toilet, leaks or flood), or other problems of this nature. If you smell smoke or suspect a fire, leave the apartment and call 911 immediately. When it is safe to do so, please contact Sawyer Management Company as well.
Unit Lock-out
You are responsible for safeguarding your keys at all times. In the event of a lockout, please call Sawyer Management Company at 617-254-3100. You will be charged a $50.00 service fee plus any other expenses incurred for an apartment lockout.
Lost Keys
If you lose your keys, please contact Sawyer Management Company at 617-254-3100 to obtain a new set. There is a $50.00 charge for each lost key. No locks shall be added or changed without the prior written consent from management. All locks must conform to the master key system.
Plumbing Issues
In all leases we state that tenants must conserve energy and water and promptly report any leaks to management. In addition to being wasteful, a running toilet or leaky faucet can add hundreds of dollars each month to the water bill. Do NOT use chemicals, such as Draino, in any drain. Please use the maintenance request form or call Sawyer Management Company at 617-254-3100 for service if a bathtub or sink drain is running slowly or if you notice any leaks. Only toilet paper may be used in the toilet. You may use a plunger to clear paper clogs; if unsuccessful, contact Sawyer Management Company at 617-254-3100 for service. Please remember: the kitchens do not have garbage disposals, so do NOT put any food or food scraps down the drain. No cooking grease should be flushed down any drain. Cooking grease should be poured into a sealable container and thrown away with household trash.
Laundry: Washers and Dryers
Please use the maintenance request form or contact Sawyer Management Company at 617-254-3100 if you have any problems with the washers or dryers in your building. Please briefly describe the exact problem you are having with the machine.
Light Bulbs
Tenants are responsible for changing light bulbs in their apartment. Our apartments have Dimmable LED bulbs in the light fixtures. Please use soft white Dimmable LED bulbs so they look the same and work properly. Please use 60 watts max. for ceiling fixtures (look for Dimmable LED 60 Watt incandescent replacement equivalent bulbs). Some bathroom fixtures are 40 watts max (look for LED 40 Watt incandescent replacement equivalent bulbs). Please use the maintenance request form or contact Sawyer Management Company at 617-254-3100 to change specialty bulbs or fluorescent lighting. Please contact us with any questions.
Heat
See Heat Information Document for information about adjusting radiator vents and sealing windows properly. If you still have questions after reading the form or require assistance please use the maintenance request form or contact Sawyer Management Company at 617-254-3100.
Air Conditioning
Please use the maintenance request form or contact Sawyer Management Company at 617-254-3100 to install window air conditioners. Installation of window air conditioners is prohibited without the prior written consent of the Lessor. Please note that vinyl windows can be easily damaged by the improper installation of window air conditioners. Once you have purchased your air conditioner(s), please place the air conditioner(s) underneath the window you would like it/them to be installed and contact Sawyer Management Company for free installation. Please make sure to unbox all air conditioners first before calling.
Smoke Detector and Carbon Monoxide Detector
Please promptly notify Sawyer Management Company at 617-254-3100 if any smoke detector or carbon monoxide detector is not working properly. If the batteries need to be changed, you may do so yourself or you may contact Sawyer Management Company to take care of it for you. We simply want to make sure all equipment is in good working order.
Mold/Mildew Prevention
When showering, please ventilate the bathroom by opening the window at least a few inches and, if equipped with an exhaust fan, by turning the fan on while showering and for a few minutes after each shower. By ventilating the bathroom, you will prevent mold and/or mildew from occurring. If you ever notice either one, please use the maintenance request form or contact Sawyer Management Company at 617-254-3100 so we can remove it and disinfect the area.
Other Apartment Problems
Please use the maintenance request form or contact Sawyer Management Company at 617-254-3100 for all maintenance, repairs, or other problems with or in the apartment, the common areas, or outside of the building.